Separate a planned review from financial hardship
Someone looking to repay a manageable loan sooner may need different support from someone missing payments or unable to meet essential living costs. Being clear about urgency helps direct the enquiry appropriately.
If you are experiencing hardship, contact your lender's hardship team or a free, independent financial counsellor promptly. Consolidation or refinancing is not automatically suitable and can change costs, security and the time taken to repay debt.